Conditions of Sale


All prices and amounts shown on this Website are in U.S. Dollars (USD), unless otherwise stated. All prices set forth on the Website and stated herein are subject to modification at any time and for any reason without notice and payment amounts and other terms may be subject to additional agreements between User and PR.

If a User submits an order on the Website to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees and postage will automatically be charged to the credit card or paid by User with an approved payment method.

Production of all items ordered is subject to the terms outlined below in the “Printing Turnaround Time” section and will not commence until an order is fully paid, including shipping and handling fees, if applicable except where PR has explicitly agreed to special delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with PR are required to provide payment in accordance with the terms of their applicable payment agreement(s).

Once the print file(s) associated with an order have been approved by the User as described below in the “Printing Turnaround Time” section, the order will be “In Production” and no further changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling and postage fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to PR and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User’s initial submission even in the event where the print job never reaches the “In Production” or shipment phase due to no fault of PR (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.).

Return & Refund Policy

At, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department.

All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $1,000.00 (whichever is less). Determination of defect is solely at the discretion of PR. In most cases, Users will be requested to share digital photos documenting the product defect and/or ship the defective products to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion.

Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprint on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint will be determined by PR in its sole discretion. Under absolutely no circumstance will postage be refunded for any reason once it has been physically applied to an item ordered, regardless if it is yet to be mailed or not.